Statement And Advice For Thomas Cook Customers

To reconfirm, from 23rd September 2019, Thomas Cook has ceased trading and all future flights from the UK are cancelled. Customers due to fly from UK airports with Thomas Cook are advised not to. All other flights are operating as normal.

“For advice and information please use the CAA contacts as below.

thomascook.caa.co.uk

0300 303 2800 (UKI)

+44 01753 330 330 (Overseas)

 

 

Advice for customers due to fly from Cardiff with Thomas Cook

Customers are advised not to travel to the Airport
Please adhere to advice offered by the CAA

Customers that were due to fly out and have pre-booked and paid for on site car parking in advance should follow Holiday Extras guidelines

If customers have booked and paid for car parking at an off site car park then contact the company used to make the booking

Customers that were due to fly out and have pre-booked Executive Lounge access will be eligible for a refund.

Your return flight with Thomas Cook will not operate as planned

Please adhere to advice offered by the CAA who will provide clear guidance on alternative travel options
Customers who arrive back in the UK after your expected return date will have any additional car parking fees waived on exit. Please press the assistance button at the exit barrier.